A business owner needs to be ready for the amount of chatter that comes from entering the social networking realm. If the social media realm is about anything, it is about the amount of chatter that a business or person is able to post on the site. This chatter is anything from questions about a product or service or straight heckling of those products and services. In fact, it is not a stretch to say that anyone who runs a social networking campaign needs to have thick skin to run his or her campaign effectively.
Many leading marketing experts say that if a business does not have enemies than it does not stand for anything. The truth about social media is that any post that is not set to private (an important factor for any business social networking platform) is subject to scrutiny by the community who uses a certain social media platform. The business owner and the person who is assigned to the social networking campaign must have thick skins. This is because those hecklers who are the social networks are trying to get the business owner or person assigned to the campaign to take the insults personally. However, the ability to manage the those feelings is important (as well as the ability to remove those comments through the social networking platform so they are not a distraction for other companies or individuals trying to make a buying decision).
The person running the social networking campaign also needs to be properly trained to handle the campaign as well. One of the biggest mistakes that a manager or business owner can make is the assignment of a social networking campaign to a person who has no training to run the campaign effectively. Social networking is an art form and takes a certain kind of etiquette to be effective. What most people do when first starting a social media campaign is to try to gain as many followers as they can in a short period of time. However, this is rarely ever effective for developing new business contacts. Many of the people who a business can "friend" or "follow" are actually not people, they are what are called "bots" in marketing communities. They are really computer programs that pull down lists of users and add them to their "friend" or "follow" lists. These bots hope that real users will "follow" or "friend" them back. Trying to gain a following that is large from the start is the wrong approach to social networking. This approach is also is rarely ever effective.
A social media manager also should be skilled at "pacing" other users. This means that the user of social media should be able to match the language of other users in the system. The ability to speak like other users increases the chances of the business to develop real relationships that are beneficial for the business. The inability to do this can cause a business to not to able to relate to the community. Therefore, the business will be ignored by the target market and effectively be tuned out by the community.
A business should never take an employee and put them in front of a computer to manage the social networking campaign. There are many nuances that a person needs to know before they are able to effectively run a campaign. This person needs to have thick skin and the ability to mimic the speech patterns of the target market on the social networks. A person who has these qualities can be very effective at leading and generating revenue from social media programs.
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